Return & Refund Policy

Our return policy is valid for 30 days. You have 30 days to return your product after you've received it. Once 30 days have passed, we unfortunately cannot accept your return anymore.

To be eligible for a return, your item must be unused and in the same condition as you received it. The product must also still be in its original packaging.

There are certain situations where only partial refunds are granted or refunds are refused.

• Any item that is not in its original condition or has been damaged.
• Any item with missing parts for reasons not due to our fault(s).
• Any item returned more than 30 days after delivery.

Refunds
Once we have approved the return, your refund will be processed and a refund will be automatically issued to your account within 14 days, using the same payment method you placed the order with.

Restocking Fee: We do not charge any restocking fee on returns.

Late or missing refunds: If you have not yet received a refund, check first with your bank account. Then contact your credit card company, it may take some time for your refund to be officially transferred. If you have done all this and have not yet received your refund, please contact us at info@veramae-fashion.com

Exchanges: Unfortunately we don't accept your exchange. You can always return your items and place a new order.

Change of Mind Returns: If you decide to return an item due to a change of mind or an ordering error, please be aware that you will be responsible for covering the actual return shipping costs. We recommend carefully reviewing your order before finalizing it to ensure you're satisfied with your selections.

Damaged or Incorrect Items: If you receive a defective item or an item that was not what you ordered, we apologize for any inconvenience this may have caused. In such cases, we will cover the return shipping costs entirely. Please reach out to us to arrange the return and ensure you receive the correct item.

It is expected to return the items with a traceable shipping service or shipping insurance. The sender is always responsible for the shipment and we cannot guarantee that we will receive your returned item.

Boutique Name: VeraMae-Fashion
Address: Geograaf 16, Duiven, Gelderland, 6921 EW, The Netherlands

E-mail: info@veramae-fashion.com
FAQ: Frequently Asked Questions
Tel: +31616651868

Customer service hours:
Monday to Sunday: 9:00 am to 5:00 pm (GMT) 

We do our best to reply to your email within 1 day